Guest Experience Specialist - Front Desk & Admin

'COS; Cumberland; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Annual incentive schemes

Employee discounts on full product

Free onsite parking

Onsite gym

Parental leave and Birthday leave

Job summary

COS is seeking a Receptionist to manage front desk operations and be the friendly face for visitors and staff at our Australian branch. You will be the first point of contact, coordinate meeting rooms, mail, and office supplies, and support multiple teams with a professional, discreet approach.

The role requires at least 2 years in a professional services reception, strong communication, and solid MS Office/Excel skills.

Qualifications

• Minimum 2 years' Customer Service/Concierge Reception experience in a professional services office environment.
• Excellent understanding of front-of-office presentation and guest experience.
• Polished personal presentation and professional demeanour.
• Strong MS Office and Excel skills.
• Excellent verbal and written communication and attention to detail.

Responsibilities

• Be the first point of contact for all visitors and attend to their needs in a professional and timely manner.
• Manage and coordinate the maintenance and presentation of all meeting rooms.
• Organise and distribute all incoming and outgoing office mail and couriers.
• Ensure stationery and amenities stock is maintained and ordered as required.
• Provide administrative support to the Branch Coordinator and departments.

Skills

Customer Service

Front desk

Communication

Multitasking

Tools

MS Office

MS Excel

Job description

COS is seeking a Receptionist to manage front desk operations and be the friendly face for visitors and staff at our Australian branch. You will be the first point of contact, coordinate meeting rooms, mail, and office supplies, and support multiple teams with a professional, discreet approach.

The role requires at least 2 years in a professional services reception, strong communication, and solid MS Office/Excel skills.