Front Desk & Workplace Experience Specialist (Contract)

Colliers; City of Melbourne; On-site; AUD 52,000 - 66,000; Full time

Job summary

Colliers Workplace Management Services (Colliers WMS) in Melbourne CBD is seeking a dedicated candidate for a full-time contract role, delivering a premium front-of-house experience and supporting day-to-day office operations.

As the first point of contact, you will manage calls and enquiries, coordinate meeting room bookings and basic AV, assist with events, and help maintain a welcoming, efficient workplace for a busy corporate client.

Qualifications

• Previous corporate reception, workplace experience, hospitality or customer service background.
• Strong customer service skills with a passion for positive experiences.
• Professional presentation and excellent verbal/written communication.
• Outstanding organisational skills and ability to juggle priorities.
• Attention to detail with a proactive, solutions-focused approach.
• Experience using Microsoft Office and workplace technology platforms.
• Ability to work independently while contributing to a team.
• Commitment to service excellence and stakeholder relationships.

Responsibilities

• Provide a professional front-of-house experience for visitors, clients and staff.
• Manage incoming calls, enquiries and correspondence promptly.
• Coordinate meeting room bookings and basic AV support.
• Maintain reception areas and shared workspaces to a high standard.
• Manage visitor sign-in and workplace security processes.
• Coordinate courier services, mail, and parcel deliveries.
• Arrange refreshments and catering for meetings and events.
• Support workplace events and client engagement activities.
• Assist with general office administration and operational tasks.
• Build strong relationships with internal stakeholders and partners.

Skills

Reception experience

Customer service

Communication (verbal & written)

Organisational skills

Attention to detail

Independent work

Tools

Microsoft Office

Workplace technology platforms

Job description

Colliers Workplace Management Services (Colliers WMS) in Melbourne CBD is seeking a dedicated candidate for a full-time contract role, delivering a premium front-of-house experience and supporting day-to-day office operations.

As the first point of contact, you will manage calls and enquiries, coordinate meeting room bookings and basic AV, assist with events, and help maintain a welcoming, efficient workplace for a busy corporate client.