Customer Experience Specialist

PPD Search; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

PPD Search is seeking a Customer Experience Advisor in Melbourne to support patients and healthcare professionals with outstanding customer care. You will manage sample requests, CRM updates, and patient follow-up across Australia, ensuring smooth order processing and data entry while delivering solutions with a positive, can-do attitude.

You will coordinate orders, logistics, and communications with internal and external stakeholders, joining a caring team culture that offers mentorship and

Qualifications

• Proficient with CRM systems and Microsoft Office.
• Customer service experience in product-based or healthcare environment.
• Excellent English communication via phone and email.
• Highly organized with multitasking and prioritization.

Responsibilities

• Support patients and healthcare professionals with outstanding customer care.
• Manage sample requests, CRM updates, and patient follow-up across Australia.
• Process orders and data entry while helping customers solve problems.
• Coordinate orders, logistics, and communications with internal and external stakeholders.
• Join a supportive team with mentorship and long-term development opportunities.

Skills

CRM systems

Microsoft Office

Customer service

English communication

Organizational skills

Empathy

Job description

• This medical device manufacturer founded many years ago, specialises in products designed to improve the quality of life for patients.
• This organisation is a long-standing family-run global business that invests in research and development to create innovative healthcare products used around the world.

BENEFITS

• Employees work for a company focused on improving patients' lives through healthcare innovation and support services.
• The organisation promotes a culture built around caring, listening, and teamwork.
• They invest in staff development and encourage employees to grow their skills and careers.
• The company emphasises social responsibility and sustainability, including environmental initiatives and community support.

WHAT YOU WILL GROW & DO EACH DAY

• As a Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
• Managing sample requests, CRM updates, and patient follow-up across Australia is part of this role.
• In this role you will enjoy order processing and data entry just as much as helping customers solve problems, bringing a positive, can-do attitude where nothing is too much trouble.
• Coordinating orders, logistics, and communications with internal and external stakeholders is also part of this position.
• Join a supportive leader and caring team culture with genuine mentorship and guidance to grow your career with an innovative healthcare company that offers long-term development opportunities.

WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB

• Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
• Previous customer service experience within a product-based or healthcare environment.
• Excellent English communication skills across phone, email, to support customer interactions.
• Highly organised with the ability to multitask and manage competing priorities with the ability to work 4-5 days a week in the office in South Melbourne.
• Empathetic, proactive, and passionate about delivering exceptional customer experiences.
• Full working rights for Australia.