Customer Solutions Coordinator

EQ Pathology Pty.; Melbourne; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

South Melbourne location

Modern office

Mac setup

Genuine work-life balance

Team support

Descripción de la vacante

EQ Pathology Pty. in South Melbourne is hiring a Customer Solutions Coordinator to coordinate medical assessments and pathology testing for insurance applications. You’ll speak with clinics and doctors daily, arrange appointments, chase reports, and keep precise Salesforce records so every case stays transparent.

You’ll join a team that values initiative, collaboration and work-life balance in a modern Mac-based office in South Melbourne.

Formación

• Minimum 2+ years in admin or customer service.
• Strong phone skills and regular caller interactions.
• Typing speed 45 wpm minimum.
• Confident on a Mac and computer-savvy.
• Proactive follow-up without reminders.

Responsabilidades

• Handle calls and emails with clients, GP clinics, pathology labs and medical practices.
• Arrange appointments and chase reports to ensure completion.
• Maintain detailed Salesforce records so cases are easily trackable.
• Troubleshoot and unstick issues when processes stall.

Conocimientos

Admin experience

Customer service

Phone skills

Typing 45 wpm

Mac proficient

Follow-up mindset

Herramientas

Salesforce

Descripción del empleo

Customer Solutions Coordinator | South Melbourne

Join an award-winning team that actually wins awards.

We coordinate medical assessments and pathology testing for insurance applications. You'll help clients navigate their testing requirements, talk to clinics and doctors daily, and solve problems before they become problems.

What you'll do

You’ll spend your day on the phone and email with clients, GP clinics, pathology labs, and medical practices. Arranging appointments, chasing reports, following up until everything's done. Some conversations are easy, some aren't. You’ll handle both.

You’ll keep detailed records in Salesforce so anyone can pick up a case and know exactly where it's at. When something's stuck, you’ll figure out how to unstick it.

What we need

• 2+ years in admin or customer service
• Strong phone skills (you’ll be on calls a lot)
• Typing minimum 45 wpm
• Confident on a Mac
• Someone who follows up without being reminded

Medical admin, insurance, or Salesforce experience helps but isn't essential. We’ll train the right person.

What you get

• Competitive salary
• South Melbourne location
• Modern office, Mac setup
• Genuine work-life balance
• A team that supports each other