Customer Service Representative

Healthcare Professionals Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Healthcare Professionals Group is seeking a Customer Service Representative for a Medical Devices division in Macquarie Park. The role will handle inbound inquiries, process orders (including urgent, capital and clinical orders), manage returns, credits, and shipments, and support pricing reconciliation.

Collaboration with internal teams and third-party logistics will be essential. Key responsibilities include maintaining customer accounts, resolving pricing discrepancies, and ensuring timely

Qualifications

• Previous customer service experience within a sales environment.
• Strong phone-based customer service and communication skills.
• Intermediate Excel and Microsoft Office skills.

Responsibilities

• Manage inbound customer enquiries, orders and complaints
• Process urgent, capital and clinical orders
• Coordinate product returns, credits and shipments
• Manage customer accounts and pricing discrepancies
• Liaise with internal teams, customers and 3PL providers
• Support consignment reconciliation and month-end activities
• Manage the customer service inbox and reporting

Skills

Customer service

Phone communication

Attention to detail

Prioritisation

Sales environment experience

Tools

SAP

CRM system

Job description

Customer Service Representative – Medical Devices

Benefits

• Contract from current day to 30 June 2027
• Located in Macquarie Park 2113
• Global medical device organisation
• Supportive and collaborative team environment

About the company

Our client is part of a global leader in the medical device industry, offering an innovative, collaborative and customer-focused working environment.

About the opportunity

An opportunity is available for an experienced Customer Service Representative to join an established team in Macquarie Park. This front-office role will manage customer enquiries, order processing and work closely with internal teams to ensure products and services are delivered efficiently.

Duties

• Manage inbound customer enquiries, orders and complaints
• Process urgent, capital and clinical orders
• Coordinate product returns, credits and shipments
• Manage customer accounts and pricing discrepancies
• Liaise with internal teams, customers and 3PL providers
• Support consignment reconciliation and month-end activities
• Manage the customer service inbox and reporting

Skills and Experience

• Previous customer service experience within a sales environment
• Strong phone-based customer service and communication skills
• Intermediate Excel and Microsoft Office skills
• ERP and CRM system experience; SAP highly regarded
• Strong attention to detail and ability to prioritise workload

Culture

Join a collaborative and customer-focused team within a global healthcare organisation passionate about delivering quality products and services that support better patient outcomes.