Patient Experience Champion — Healthcare CX Advisor

PPD Search; Melbourne; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

PPD Search is seeking a Customer Experience Advisor in Melbourne to support patients and healthcare professionals with outstanding customer care. You will manage sample requests, CRM updates, and patient follow-up across Australia, ensuring smooth order processing and data entry while delivering solutions with a positive, can-do attitude.

You will coordinate orders, logistics, and communications with internal and external stakeholders, joining a caring team culture that offers mentorship and

Qualifikationen

• Proficient with CRM systems and Microsoft Office.
• Customer service experience in product-based or healthcare environment.
• Excellent English communication via phone and email.
• Highly organized with multitasking and prioritization.

Aufgaben

• Support patients and healthcare professionals with outstanding customer care.
• Manage sample requests, CRM updates, and patient follow-up across Australia.
• Process orders and data entry while helping customers solve problems.
• Coordinate orders, logistics, and communications with internal and external stakeholders.
• Join a supportive team with mentorship and long-term development opportunities.

Kenntnisse

CRM systems

Microsoft Office

Customer service

English communication

Organizational skills

Empathy

Jobbeschreibung

PPD Search is seeking a Customer Experience Advisor in Melbourne to support patients and healthcare professionals with outstanding customer care. You will manage sample requests, CRM updates, and patient follow-up across Australia, ensuring smooth order processing and data entry while delivering solutions with a positive, can-do attitude.

You will coordinate orders, logistics, and communications with internal and external stakeholders, joining a caring team culture that offers mentorship and