Customer Experience Advisor – Healthcare (South Melbourne)

Promo Brands Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career development

Team culture

Staff development opportunities

Sustainability initiatives

Job summary

Promo Brands Pty Ltd in South Melbourne is seeking a Customer Experience Advisor to support patients and healthcare professionals with exceptional customer care. The role involves managing sample requests, CRM updates, and patient follow-up across Australia, as well as order processing and data entry in a friendly, team‑oriented environment.

Join a caring team culture, with mentorship and long-term development opportunities, and contribute to a healthcare company focused on improving patient

Qualifications

• Experience using CRM systems and MS Office.
• Customer service experience in product-based or healthcare environments.
• Excellent English communication across phone and email.
• Highly organized with ability to multitask and prioritise in a busy office.

Responsibilities

• Support patients and healthcare professionals with outstanding customer care.
• Manage sample requests, CRM updates, and patient follow-up across Australia.
• Process orders and perform data entry while helping customers resolve issues.

Skills

CRM systems

Microsoft Office

Customer service

English communication

Organised multitasking

Tools

CRM software

Job description

Promo Brands Pty Ltd in South Melbourne is seeking a Customer Experience Advisor to support patients and healthcare professionals with exceptional customer care. The role involves managing sample requests, CRM updates, and patient follow-up across Australia, as well as order processing and data entry in a friendly, team‑oriented environment.

Join a caring team culture, with mentorship and long-term development opportunities, and contribute to a healthcare company focused on improving patient