Customer Care Coordinator

Ebos Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous parental leave

Employee referral programs

Job summary

LifeHealthcare is seeking an organised administrator or customer service professional to support healthcare professionals and patients. You will manage customer enquiries, process orders, quotes and requests, and coordinate deliveries, ensuring a seamless customer experience.

The role involves supporting sales, warehouse and finance teams, maintaining records, and delivering exceptional care in a fast-paced healthcare environment. Prior experience in healthcare or logistics is advantageous.

Qualifications

• Experience in administration, customer service, sales support, or order processing.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence learning new systems and processes.

Responsibilities

• Managing customer enquiries via phone and email.
• Processing orders, quotes and customer requests accurately.
• Coordinating deliveries and keeping customers informed.
• Supporting sales, warehouse and finance teams to ensure a seamless customer experience.
• Resolving enquiries and finding solutions quickly and professionally.
• Maintaining accurate records and customer information.

Skills

Customer service

Administration

Order processing

Coordination

Tools

CRM systems

Job description

At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.

We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies:LifeHealthcare(ANZ distribution),Australian Biotechnologies(allograft manufacturing),Cryomed(aesthetics), andTransmedic(SE Asia + Hong Kong distribution).

Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

Are you an organised administrator or customer service professional who enjoys helping people and solving problems? Join LifeHealthcare and play a key role in supporting healthcare professionals and patients. We're looking for someone who thrives in a fast-paced environment, enjoys variety, and takes pride in delivering exceptional care.

What You'll Be Doing

• Managing customer enquiries via phone and email
• Processing orders, quotes and customer requests accurately
• Coordinating deliveries and keeping customers informed
• Supporting sales, warehouse and finance teams to ensure a seamless customer experience
• Resolving enquiries and finding solutions quickly and professionally
• Maintaining accurate records and customer information

Who Thrives in This Role?

This is more than a traditional customer service role. You'll be at the centre of a busy healthcare business, balancing multiple priorities and working closely with customers and internal teams to keep things running smoothly.

You'll be successful if you have:

• Experience in administration, customer service, sales support, order processing or a similar coordination role
• Strong organisational skills and attention to detail
• The ability to manage competing priorities in a fast-paced environment
• Confidence learning new systems and processes
• A patient, professional and customer-focused approach
• Experience in healthcare, medical devices, logistics or other complex environments will be highly regarded, but is not essential

If you're someone who enjoys being busy, solving problems and delivering great service, we'd love to hear from you.

LifeHealthcare is guided by a set of values;Accountable, Agile, Authentic, and Customer Centricthat define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:

• Career opportunities across the EBOS MedTech portfolio of companies
• Generous parental leave
• Employee referral programs
• Option to purchase additional leave
• Volunteer leave
• Performance-based financial rewards for both individual and company success