Client Experience Specialist - Print & Promo

Promo Brands Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career development

Team culture

Staff development opportunities

Sustainability initiatives

Job summary

Promo Brands Pty Ltd in South Melbourne is seeking a Customer Experience Advisor to support patients and healthcare professionals with exceptional customer care. The role involves managing sample requests, CRM updates, and patient follow-up across Australia, as well as order processing and data entry in a friendly, team‑oriented environment.

Join a caring team culture, with mentorship and long-term development opportunities, and contribute to a healthcare company focused on improving patient

Qualifications

• Experience using CRM systems and MS Office.
• Customer service experience in product-based or healthcare environments.
• Excellent English communication across phone and email.
• Highly organized with ability to multitask and prioritise in a busy office.

Responsibilities

• Support patients and healthcare professionals with outstanding customer care.
• Manage sample requests, CRM updates, and patient follow-up across Australia.
• Process orders and perform data entry while helping customers resolve issues.

Skills

CRM systems

Microsoft Office

Customer service

English communication

Organised multitasking

Tools

CRM software

Job description

Customer Experience Advisor

Located in South Melbourne

Full‑time, permanent.

Job Description

THE COMPANY YOU WOULD BE JOINING

• This medical device manufacturer founded many years ago, specialises in products designed to improve the quality of life for patients.
• This organisation is a long‑standing family‑run global business that invests in research and development to create innovative healthcare products used around the world.

BENEFITS

• Employees work for a company focused on improving patients’ lives through healthcare innovation and support services.
• The organisation promotes a culture built around caring, listening, and teamwork.
• They invest in staff development and encourage employees to grow their skills and careers.
• The company emphasises social responsibility and sustainability, including environmental initiatives and community support.

WHAT YOU WILL GROW & DO EACH DAY

• As a Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
• Managing sample requests, CRM updates, and patient follow‑up across Australia is part of this role.
• In this role you will enjoy order processing and data entry just as much as helping customers solve problems, bringing a positive, can‑do attitude where nothing is too much trouble.
• Coordinating orders, logistics, and communications with internal and external stakeholders is also part of this position.
• Join a supportive leader and caring team culture with genuine mentorship and guidance to grow your career with an innovative healthcare company that offers long‑term development opportunities.

WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB

• Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
• Previous customer service experience within a product‑based or healthcare environment.
• Excellent English communication skills across phone, email, to support customer interactions.
• Highly organised with the ability to multitask and manage competing priorities with the ability to work 4-5 days a week in the office in South Melbourne.
• Empathetic, proactive, and passionate about delivering exceptional customer experiences.
• Full working rights for Australia.

Important: To be eligible for this role, applicants must be Australian citizens.