Customer Service Team Leader 2IC

Healthcare Professionals Group; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid working arrangements once fully

Free onsite parking and close topublic

Career progression opportunities

Job summary

Healthcare Professionals Group in Sydney is seeking a Customer Service Team Leader to step into a leadership role, supporting the Customer Service Manager and mentoring a team. You will manage daily operations, orders, consignment stock and surgical loan kits while driving service excellence.

The role requires hands-on leadership, experience in medical device customer service, and strong ERP knowledge. Hybrid work setup is available after training, with progression opportunities.

Qualifications

• Experience in customer service or order management within medical device industry.
• Strong ERP experience, ideally SAP and Salesforce.
• Proactive, coaching and leadership mindset with strong communication skills.

Responsibilities

• Support the Customer Service Manager with daily team operations.
• Coordinate workloads, priorities and order processing.
• Coach, mentor and train Customer Service team members.
• Manage hospital orders, consignment stock and surgical loan kits.
• Liaise with hospitals, sales, warehouse and logistics teams.
• Resolve escalated customer enquiries and operational challenges.
• Identify opportunities to improve processes and team performance.

Skills

Customer service

Order management

Leadership

ERP SAP

Salesforce

Communication

Stakeholder management

Tools

SAP

Salesforce

Job description

Healthcare Professionals Group – Sydney NSW

• Hybrid working arrangements once fully trained
• Step into a leadership role with genuine career progression
• Free onsite parking and close to public transport
• Join a growing global medical device organisation

Customer Service Team Leader / 2IC

Benefits

• $85,000 + Super + Bonus scheme
• Hybrid working arrangements once fully trained
• Step into a leadership role with genuine career progression
• Free onsite parking and close to public transport
• Join a growing global medical device organisation

About the company

Join a growing global medical device organisation delivering innovative surgical solutions to healthcare professionals across Australia. With a strong reputation for quality, patient outcomes and customer service, this business offers a collaborative environment where employees are supported to develop and progress their careers.

About the opportunity

Are you an experienced medical device Customer Service professional ready to take the next step into leadership? An exciting opportunity has become available for a Customer Service Team Leader to join an established team in Lane Cove West. Working closely with the Customer Service Manager, you will play a key role in keeping daily operations running smoothly while supporting, mentoring and developing team members. This is a hands on position where you will continue managing customer orders, consignment stock and surgical loan kits, while taking greater ownership of team coordination, training and escalations. Ideal for someone with medical device experience who enjoys being hands on, leading by example and wants to grow into a future management position.

Duties

• Support the Customer Service Manager with daily team operations
• Coordinate workloads, priorities and order processing
• Coach, mentor and train Customer Service team members
• Manage hospital orders, consignment stock and surgical loan kits
• Liaise with hospitals, sales, warehouse and logistics teams
• Resolve escalated customer enquiries and operational challenges
• Identify opportunities to improve processes and team performance

Skills and Experience

• Essential: Previous Customer Service or Order Management experience within the medical device industry
• Experience managing consignment stock and surgical loan kits highly regarded
• Previous team mentoring, coaching or leadership experience
• Strong ERP experience, ideally SAP and Salesforce
• Excellent communication and stakeholder management skills
• Ability to prioritise workloads in a fast paced environment
• A proactive, solutions focused approach with a passion for customer service

Culture

Join a supportive, collaborative team where your experience and ideas will be valued. With approachable leadership, a strong team culture and opportunities for professional development, this is an excellent environment to build your leadership career while making a meaningful contribution to healthcare.

About Healthcare Professionals Group

Healthcare Professionals Group recruits executive, permanent, contracting and temporary positions across all areas of healthcare, including Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Our specialist areas include Medical Affairs & Life Sciences, Commercial, Business Operations & Infrastructure and Clinical Care. For more job opportunities, visit www.hpgconnect.com.