Customer Experience Leader, Front of Store

The Coles Group; Penrith; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounts for staff

Recognition program

Management and leadership training

Novated car leases

Share plan

Paid parental leave

Job summary

Coles Group is seeking a Store Leader to take full accountability for the daily operation of the customer service desk and front-of-store areas. Reporting to the Store Manager, you will lead a team to deliver outstanding service, drive sales targets and ensure the store is welcoming and well-presented for customers and the local community.

You will coach and develop your team, optimize rosters, and maintain safe checkout areas while fostering a one-team culture focused on health, safety and

Qualifications

• Fast-paced customer facing environment experience.
• Proven ability to lead, coach and develop a team to meet sales targets and rostering requirements.
• Commitment to excellent service and safe checkout practices.

Responsibilities

• Oversee day-to-day running of the customer service department and front of store operations.
• Manage checkouts and customer service desk to ensure an exceptionally presented, welcoming store.
• Lead the team to deliver high service standards and a one-team culture.

Skills

Leadership experience

Customer service

Roster management

Cost control

Tools

Staff coaching & development

Job description

Coles Group is seeking a Store Leader to take full accountability for the daily operation of the customer service desk and front-of-store areas. Reporting to the Store Manager, you will lead a team to deliver outstanding service, drive sales targets and ensure the store is welcoming and well-presented for customers and the local community.

You will coach and develop your team, optimize rosters, and maintain safe checkout areas while fostering a one-team culture focused on health, safety and