Store Operations & Customer Experience Leader

The Coles Group; Western Australia; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Staff discount

Novated car lease

Share plan

Parental leave

Job summary

The Coles Group in Australia seeks a Leader to oversee online team, customer service, inventory and office operations across store environments, from store floors to distribution hubs.

You will drive exceptional customer service and store profitability, ensuring accurate inventory management and sound financial handling, while fostering a one-team culture focused on health and safety.

Qualifications

• Proactive in driving continuous improvement of process and procedures.
• Able to influence and maintain effective working relationships with internal and external stakeholders.
• Customer obsessed and continually seek to better understand our diverse customers.
• Promote a one team culture which celebrates success and puts our team members health, safety, and wellbeing first.

Responsibilities

• Oversee the day-to-day management of online team, customer service team, inventory, and office in charge activities.
• Drive exceptional customer service and store profitability.
• Accountable for inventory processes and financial management of the store.

Skills

Continuous improvement

Stakeholder management

Customer obsession

Team health and safety

Job description

The Coles Group in Australia seeks a Leader to oversee online team, customer service, inventory and office operations across store environments, from store floors to distribution hubs.

You will drive exceptional customer service and store profitability, ensuring accurate inventory management and sound financial handling, while fostering a one-team culture focused on health and safety.