Customer Experience Leader - Retail Front Desk

The Coles Group; Moonee Beach; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Discounts

Mythanks recognition

Learning pathway

Novated car leases

Share plan

Paid parental leave

Job summary

Coles Group in Moonee Beach is seeking a Customer Service Manager to oversee the customer service department and front-of-store operations. You will manage checkouts, the service desk, and lead a team to deliver a welcoming, well-presented store experience for customers and the local community.

The role emphasizes leadership development, coaching and a strong focus on safety, customer obsession, and a one-team culture, with opportunities for growth and a structured learning pathway within Coles

Qualifications

• Previous experience in a fast-paced customer facing environment.
• Proven leadership experience with coaching and developing a team to meet sales targets, cost control and rostering requirements.
• Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers.
• Drive a one team culture that prioritises team health, safety and wellbeing.
• Be customer obsessed and continually seek to better understand diverse customers for an outstanding shopping experience.

Responsibilities

• Oversee day-to-day running of the customer service department and front of store operations.
• Responsible for checkouts and customer service desk and contribute to a well-presented, welcoming store environment.
• Lead, coach and develop the team to meet sales targets, cost control and rostering requirements.

Skills

Leadership

Coaching

Customer service

Rostering

Safety

Customer focus

Job description

Coles Group in Moonee Beach is seeking a Customer Service Manager to oversee the customer service department and front-of-store operations. You will manage checkouts, the service desk, and lead a team to deliver a welcoming, well-presented store experience for customers and the local community.

The role emphasizes leadership development, coaching and a strong focus on safety, customer obsession, and a one-team culture, with opportunities for growth and a structured learning pathway within Coles