Customer Experience & Store Ops Leader

The Coles Group; Shire Of Broome; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Coles team discount

Novated car leases

Share plan eligibility

Paid parental leave

Induction and leadership training

Job summary

The Coles Group is seeking a Leader to oversee the customer service department and front-of-store operations across a busy Coles location in Western Australia. You will report to the Store Manager and drive a high standard of service, safety, and team engagement to deliver exceptional shopping experiences for our customers and the local community.

You will lead cashiers and the customer service desk, manage rostering, cost controls and sales targets, and foster a one-team culture that puts

Qualifications

• Previous experience in a fast-paced customer-facing environment.
• Proven leadership to coach and develop the team to meet sales targets, cost control and rostering requirements.
• Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers.
• Drive a one team culture prioritising team members' health, safety and wellbeing.

Responsibilities

• Oversee day-to-day running of the customer service department and front-of-store operations.
• Lead checkouts and customer service desk to ensure a welcoming, well-presented store.
• Support and develop team to deliver outstanding shopping experiences for diverse customers.

Skills

Leadership

Coaching

Customer service

Rostering

Health & safety

Job description

The Coles Group is seeking a Leader to oversee the customer service department and front-of-store operations across a busy Coles location in Western Australia. You will report to the Store Manager and drive a high standard of service, safety, and team engagement to deliver exceptional shopping experiences for our customers and the local community.

You will lead cashiers and the customer service desk, manage rostering, cost controls and sales targets, and foster a one-team culture that puts