Customer Experience Lead — Brand-New Auto Collision Centre

Bell Automotive Group; Albury City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Bell Automotive Group is opening its newest site, Bell Collision Repair Centre - Albury, and is seeking a friendly Customer Service Officer to greet customers at the front counter and guide them through the repair process from enquiry to pickup.

You will welcome customers, book repairs, explain costs, liaise with insurers, manage payments and keep detailed records in a fast-paced, brand-new centre in Albury. Training and support are provided within a multi-site group.

Qualifications

• Customer service experience is essential.
• Strong verbal and written communication skills.
• Familiar with CRM systems and standard office software.
• Knowledge of auto body repair processes and terminology.

Responsibilities

• Greet customers and handle enquiries at front counter.
• Book repairs and coordinate with technicians.
• Explain repair scope and costs to customers.
• Liaise with insurers to submit claims.
• Process payments and invoices.
• Maintain accurate customer records and repair orders.

Skills

Customer service

Conflict resolution

Verbal and written communication

Multitasking

Attention to detail

iBody experience

CRM proficiency

Auto body knowledge

Tools

CRM software

iBody

Job description

Bell Automotive Group is opening its newest site, Bell Collision Repair Centre - Albury, and is seeking a friendly Customer Service Officer to greet customers at the front counter and guide them through the repair process from enquiry to pickup.

You will welcome customers, book repairs, explain costs, liaise with insurers, manage payments and keep detailed records in a fast-paced, brand-new centre in Albury. Training and support are provided within a multi-site group.