Customer Service Officer

Bell Automotive Group; Albury City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Bell Automotive Group is opening its newest site, Bell Collision Repair Centre - Albury, and is seeking a friendly Customer Service Officer to greet customers at the front counter and guide them through the repair process from enquiry to pickup.

You will welcome customers, book repairs, explain costs, liaise with insurers, manage payments and keep detailed records in a fast-paced, brand-new centre in Albury. Training and support are provided within a multi-site group.

Qualifications

• Customer service experience is essential.
• Strong verbal and written communication skills.
• Familiar with CRM systems and standard office software.
• Knowledge of auto body repair processes and terminology.

Responsibilities

• Greet customers and handle enquiries at front counter.
• Book repairs and coordinate with technicians.
• Explain repair scope and costs to customers.
• Liaise with insurers to submit claims.
• Process payments and invoices.
• Maintain accurate customer records and repair orders.

Skills

Customer service

Conflict resolution

Verbal and written communication

Multitasking

Attention to detail

iBody experience

CRM proficiency

Auto body knowledge

Tools

CRM software

iBody

Job description

Bell Automotive Group is opening its newest site, Bell Collision Repair Centre - Albury, and we’re looking for a friendly, confident Customer Service Officer to be the face of our front counter from the very beginning.

As part of a multi-site group with locations across Victoria and regional NSW, we take pride in being Australia’s most Respected collision repair group. This is a rare chance to help shape the customer experience at a brand-new site and grow with us.

About the role

As our Customer Service Officer, you’ll be the main point of contact between our customers and the repair centre. You’ll guide customers through the repair process from first enquiry to vehicle pickup, making sure they feel informed, looked after and confident in our work.

Your day-to-day will include:

• Welcoming customers and answering enquiries about our repair services
• Booking repair appointments and coordinating with our technicians
• Helping customers understand the scope and cost of their repairs
• Liaising with insurance companies to submit claims and resolve any issues
• Keeping customers updated on the progress of their vehicle repairs
• Processing payments, preparing invoices and collecting insurance excesses
• Handling customer concerns calmly and professionally
• Maintaining accurate customer records, repair orders and claim details
• General administration, including phones, filing and customer communications

About you

• A positive attitude and friendly, approachable nature
• Excellent conflict resolution skills
• Strong verbal and written communication skills
• A professional, confident manner and a positive approach to change
• Good computer skills, including CRM systems and standard office applications
• Strong attention to detail and the ability to juggle multiple tasks in a fast-paced environment
• Experience with iBody
• Knowledge of auto body repair processes and terminology

What we offer

• The opportunity to join a brand-new site and help build it from the ground up
• Ongoing training and support from an established, multi-site group