Client Service Officer

Strategic Collision Repair Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Strategic Collision Repair Group is seeking a proactive Client Services Officer to join our busy Silverwater NSW operation. You will book customers' vehicles in for repairs and keep all stakeholders informed with regular updates for clients and insurance partners.

The role focuses on high-volume administrative support to the repair team in a fast-paced workshop environment. Strong communication, organizational skills and basic computer literacy (Word/Excel) are essential, as is punctuality and

Qualifications

• Experience booking and coordinating vehicle repairs.
• Ability to communicate updates to customers and insurers.
• Strong administrative support in a busy office.
• Proficient in basic office software.

Responsibilities

• Book customers' vehicles in for repairs.
• Provide updates to customers and insurance partners.
• Support repair team with admin tasks.
• Handle office communications and emails.
• Manage reception and phone calls.
• Inventory management.

Skills

Customer service

Communication

Multitasking

Team player

Tools

Ibodyshop

Microsoft Word

Microsoft Excel

Job description

Strategic Collision Repair Group – Silverwater NSW

Strategic Collision Repair Group Pty Ltd is a leading name in the smash repair industry. Our dedication to exceptional service for our wide-ranging clientele—including Insurance Companies, Motor Vehicle Fleet Operators, Original Equipment Manufacturers (OEMs), Commercial and Government clients, as well as individual motor vehicle owners—drives our success. As we continue to grow, we seek dynamic clientservice officer to join our team and contribute to our vision of excellence.

Main Scope and Purpose of the role:

In this role the successful candidate will book customers vehicles in for repairs, provide regular updates to both customers and insurance partners and provide ad hoc support to the repair team. Our shops are high volume repair centers so the candidate needs to be organized and comfortable working in a busy environment. This role will see you committed to providing excellent administrative assistance that supports the entire office.

Key accountabilities for this varied role are listed (but not limited to):

• Great work ethic: reliable punctual and hard working
• Computer Skills: Able to use Ibodyshop and basic Microsoft Word and Excel (preferred but not required)
• Manage reception including answering and directing all phone calls, and assisting walk-in clients with excellent communication skills
• Monitoring and responding to the office administration email
• Inventory management.
• Provide assistance with finance functions, working closely with our finance team
• Ability to book in hire cars for customers when needed.
• Able to multi-task
• Ability to work as part of a team and independently to complete assigned jobs.