Automotive Parts Coordinator / Customer Service Officer

Murwillumbah Collision Repair Centre; Murwillumbah; On-site; AUD 55,000 - 65,000; Full time

Job summary

Murwillumbah Collision Repair Centre is seeking an Automotive Parts Coordinator / Customer Service Officer to join our busy workshop. You will coordinate parts, liaise with suppliers and support the estimator and workshop team to keep repairs moving smoothly.

In this role you will maintain parts records, assist with customer enquiries and provide general administration. A positive, reliable, team-focused attitude and solid computer skills are essential. Experience in collision repairs is valued.

Qualifications

• Experience in automotive parts coordination or similar.
• Industry experience in collision repair preferred.
• Familiarity with iBody advantageous.
• Good knowledge of automotive parts and ordering processes.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a busy workshop.
• Confident communication with suppliers and customers.
• Good computer skills and willingness to learn new systems.
• Positive, reliable, team-focused attitude.
• Willing to learn and grow within our team.

Responsibilities

• Order and coordinate parts for vehicle repairs.
• Liaise with suppliers regarding pricing, availability and delivery timeframes.
• Receive, check and organise incoming parts.
• Monitor outstanding orders and follow up on deliveries; manage returns and credits.
• Work with estimator, technicians and workshop management to keep repairs moving.
• Maintain accurate parts records and organise the parts area.
• Assist with customer enquiries, phone calls and repair updates.
• Provide general administrative support to the wider team.

Skills

Parts coordination

Customer service

Administrative skills

Communication

Organisational skills

Tools

iBody

Job description

Automotive Parts Coordinator / Customer Service Officer

Murwillumbah Collision Repair Centre - Collision Care Group | Full-Time, Permanent

Great Team | Job Security | Growing Business

This is a varied role with a strong focus on parts coordination, along with some customer service and administrative responsibilities.

You'll play an important part in keeping our workshop running smoothly, ensuring the right parts are ordered, delivered and ready when needed to keep vehicle repairs on track.

If you're someone who enjoys being busy, takes pride in getting things right and likes working with a great team, we'd love to hear from you.

About the Role

Your main focus will be coordinating parts throughout the vehicle repair process, working closely with suppliers, estimator and the workshop team.

Your day-to-day responsibilities will include:

• Ordering and coordinating parts required for vehicle repairs.
• Liaising with suppliers regarding pricing, availability and delivery timeframes.
• Receiving, checking and organising incoming parts.
• Monitoring outstanding orders and following up on deliveries.Managing incorrect or damaged parts, returns and credits.
• Working closely with estimator, technicians and workshop management to keep repairs moving.
• Maintaining accurate parts records and an organised parts area.
• Assisting with customer enquiries, phone calls and repair updates when required.
• Providing general administrative support to the wider team.

What We're Looking For

• Previous experience in automotive parts coordination, parts interpreting or a similar role.
• Experience within the collision repair industry would be highly regarded.
• Familiarity with iBody would be a strong advantage.
• Good knowledge of automotive parts and ordering processes.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a busy workshop environment.
• Confident communication skills when dealing with suppliers, customers and colleagues.
• Good computer skills and willingness to learn new systems.
• A positive, reliable and team-focused attitude.
• While industry experience would be ideal, we're also interested in hearing from candidates with relevant skills and a willingness to learn.
• Supportive team - work alongside experienced people who value teamwork.
• Varied role - take ownership of parts coordination while supporting the wider workshop.
• Job security - permanent, full-time employment with an established collision repair group.
• Opportunity to grow - develop your skills within a growing business.
• Great working environment - be part of a team that takes pride in what they do.

A Little About Us

Murwillumbah Collision Repair Centre is part of the Collision Care Group is an established and growing collision repair business with repair centres across Queensland, New South Wales, Victoria and South Australia.

We're passionate about delivering quality repairs and great customer service, but we also know that our people are what make the difference.

We value teamwork, reliability and creating a workplace where everyone feels supported and appreciated.