Guest Experience Coordinator – Auto Body Reception

Aurion; Brisbane; On-site; AUD 34,000 - 44,000; Full time

Job summary

MotorOne Autobody is seeking a Customer Service Officer in Acacia Ridge to be the friendly face for customers dropping off or collecting vehicles for servicing and repairs. You will work in a fast-paced automotive environment, delivering a professional and seamless customer experience.

The role involves managing reception, phone and email inquiries, providing updates, and assisting the site manager with daily operations.

Qualifications

• Requires strong communication and interpersonal abilities.
• Experience with administration and basic accounts is preferred.
• Familiarity with the automotive service environment is a plus.

Responsibilities

• Greet customers at reception and manage a welcoming desk.
• Handle phone and email enquiries professionally.
• Provide tea/coffee and hospitality for customers and visitors.
• Provide timely updates and follow-ups on ongoing jobs.
• Support the site manager with day-to-day operations.

Skills

Communication skills

Interpersonal skills

Administrative skills

Accounts background

Computer proficiency

Tools

MS Office

CRM software

Job description

MotorOne Autobody is seeking a Customer Service Officer in Acacia Ridge to be the friendly face for customers dropping off or collecting vehicles for servicing and repairs. You will work in a fast-paced automotive environment, delivering a professional and seamless customer experience.

The role involves managing reception, phone and email inquiries, providing updates, and assisting the site manager with daily operations.