Auto Repair Client Experience Coordinator

Strategic Collision Repair Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Strategic Collision Repair Group is seeking a proactive Client Services Officer to join our busy Silverwater NSW operation. You will book customers' vehicles in for repairs and keep all stakeholders informed with regular updates for clients and insurance partners.

The role focuses on high-volume administrative support to the repair team in a fast-paced workshop environment. Strong communication, organizational skills and basic computer literacy (Word/Excel) are essential, as is punctuality and

Qualifications

• Experience booking and coordinating vehicle repairs.
• Ability to communicate updates to customers and insurers.
• Strong administrative support in a busy office.
• Proficient in basic office software.

Responsibilities

• Book customers' vehicles in for repairs.
• Provide updates to customers and insurance partners.
• Support repair team with admin tasks.
• Handle office communications and emails.
• Manage reception and phone calls.
• Inventory management.

Skills

Customer service

Communication

Multitasking

Team player

Tools

Ibodyshop

Microsoft Word

Microsoft Excel

Job description

Strategic Collision Repair Group is seeking a proactive Client Services Officer to join our busy Silverwater NSW operation. You will book customers' vehicles in for repairs and keep all stakeholders informed with regular updates for clients and insurance partners.

The role focuses on high-volume administrative support to the repair team in a fast-paced workshop environment. Strong communication, organizational skills and basic computer literacy (Word/Excel) are essential, as is punctuality and