Customer Experience Officer — Frontline Repair Support

AMA Collision; Australian Capital Territory; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Referral bonus for recommending a work

Discounts on parts and tools

Uniforms

24/7 professional counselling for team

Job summary

AMA Collision Phillip is seeking a passionate Customer Service Officer to join our team. As the first point of contact for customers, you will deliver first-class service and keep clients informed on repair progress and completion dates.

You will collaborate with insurers and manage phone and email inquiries to ensure a smooth customer journey. We value teamwork, growth and continuous improvement, offering the chance to develop professionally, with uniforms provided and access to employee

Qualifications

• Proven experience in a Customer Service role.
• Excellent verbal and written communication skills.
• Strong ability to build and maintain client relationships.
• Proficiency with computer systems and standard software.

Responsibilities

• Ensuring the environment is always customer friendly.
• Greeting customers on arrival.
• Keeping customers informed about repair progress and completion dates.
• Contacting customers to confirm satisfaction with the AMA experience.
• Telephone and email correspondence.
• Supporting management with inventory (parts, paint, consumables).
• Liaising with insurance providers regarding claims and repairs.

Skills

Customer service

Communication skills

Relationship building

Computer skills

Teamwork

Deadline-driven

Tools

CRM software

Job description

AMA Collision Phillip is seeking a passionate Customer Service Officer to join our team. As the first point of contact for customers, you will deliver first-class service and keep clients informed on repair progress and completion dates.

You will collaborate with insurers and manage phone and email inquiries to ensure a smooth customer journey. We value teamwork, growth and continuous improvement, offering the chance to develop professionally, with uniforms provided and access to employee