Customer Experience Center Lead

Regus; Western Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

Regus in Australia is seeking a Customer Services Manager to lead our on-site centre and drive overall performance. You will own the centre’s operations, motivate a small team, and ensure exceptional service to every visitor and client.

Key duties include managing daily on-site activities, upselling to customers, giving tours to prospective clients, and turning guests into brand ambassadors for Regus. The role rewards ownership, resilience, and a proactive, sales-minded mindset.

Qualifications

• Experience delivering against targets while leading a small team.
• Experience managing a centre or similar site with a strong customer focus.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Fostering customer loyalty so they become brand ambassadors for Regus.

Skills

Customer focus

Leadership

Sales

Ownership mindset

Resilience

Job description

Regus in Australia is seeking a Customer Services Manager to lead our on-site centre and drive overall performance. You will own the centre’s operations, motivate a small team, and ensure exceptional service to every visitor and client.

Key duties include managing daily on-site activities, upselling to customers, giving tours to prospective clients, and turning guests into brand ambassadors for Regus. The role rewards ownership, resilience, and a proactive, sales-minded mindset.