Customer Experience Center Manager

Iwg Plc; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Induction training

Ongoing learning and development

Promotion prospects

Incentives and sociable hours

Flexible, personalised workplace perks

Job summary

The Customer Services Manager role sits at the heart of IWG's expanding global organisation in Australia. You will be responsible for all aspects of your centre's performance, with the autonomy to run it like your own business and lead a small, customer-focused team.

Your daily duties include delivering world-class service, upselling to customers, guiding tours for prospective clients, and driving customer loyalty to turn visitors into brand ambassadors for you and IWG.

Job description

The Customer Services Manager role sits at the heart of IWG's expanding global organisation in Australia. You will be responsible for all aspects of your centre's performance, with the autonomy to run it like your own business and lead a small, customer-focused team.

Your daily duties include delivering world-class service, upselling to customers, guiding tours for prospective clients, and driving customer loyalty to turn visitors into brand ambassadors for you and IWG.