Remote Front-Office Client Services Lead

Y-Axis; Victoria; Hybrid; AUD 63,000 - 77,000; Full time

Job summary

RGIT Australia is seeking a Front-Office Client Services Lead to join our team. This remote-friendly role is based in Australia and welcomes candidates with at least 2 years of experience in guest services. You will manage front-of-house operations, coordinate with banquet teams, and ensure guest satisfaction in a fast-paced environment.

Immediate start date available; visa sponsorship is not provided. This full-time position supports meetings, events, and guest services across multiple venues.

Qualifications

• Experience in luxury hotel or fine dining is an asset.
• Strong interpersonal and communication skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work independently and as part of a team effectively.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• To serve all guests and respond to any inquiries according to Fox Harb’r Banquet standards.
• To handle guest concerns, compliments and suggestions in a professional informed manner.
• To set up, maintain and tear down all meeting rooms.
• To maintain and keep all Banquet equipment in good working condition and report any deficiencies.

Responsibilities

• Experience in luxury hotel or fine dining an asset.
• Strong interpersonal and communication skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work independently and as part of a team effectively.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• To serve all guests and respond to any inquiries according to Fox Harb’r Banquet standards.
• To handle guest concerns, compliments and suggestions in a professional informed manner.
• To set up, maintain and tear down all meeting rooms.
• To maintain and keep all Banquet equipment in good working condition and report any deficiencies.

Skills

Consumer Services

Job description

RGIT Australia is seeking a Front-Office Client Services Lead to join our team. This remote-friendly role is based in Australia and welcomes candidates with at least 2 years of experience in guest services. You will manage front-of-house operations, coordinate with banquet teams, and ensure guest satisfaction in a fast-paced environment.

Immediate start date available; visa sponsorship is not provided. This full-time position supports meetings, events, and guest services across multiple venues.