Centre Manager - World-Class Customer Experience

Iwg Plc; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

IWG plc in Brisbane is seeking a Customer Services Manager to lead a busy centre, ensuring operational excellence and exceptional customer experiences. You will oversee on-site activities and champion a culture of service excellence.

You will manage a small team, engage with customers through tours and upsell services, and uphold brand ambassador standards across the centre. This role offers autonomy and growth within a global organisation.

Qualifications

• Experience leading a small team and hitting targets.
• Experience delivering customer-facing services in a busy centre.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage all on-site operations for the centre to deliver great service.
• Resolve challenges quickly and effectively to keep customers happy.
• Give tours to prospective customers to showcase workspace features.
• Upsell and promote services to existing customers.
• Maintain world-class service quality and a welcoming environment.

Job description

IWG plc in Brisbane is seeking a Customer Services Manager to lead a busy centre, ensuring operational excellence and exceptional customer experiences. You will oversee on-site activities and champion a culture of service excellence.

You will manage a small team, engage with customers through tours and upsell services, and uphold brand ambassador standards across the centre. This role offers autonomy and growth within a global organisation.