Customer Experience Center Lead

Iwg Plc; Darwin; On-site; AUD 65,000 - 90,000; Full time

Job summary

IWG is seeking a Customer Services Manager to be at the heart of our growing global organisation. You will be responsible for all aspects of your centre's performance and you'll have the autonomy and resource to manage your centre as if it were your own business.

You will lead a small team, handle customer interactions, give tours to prospective clients, upsell to existing customers and ensure service excellence so every customer becomes a brand ambassador for you, your team and IWG.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG is seeking a Customer Services Manager to be at the heart of our growing global organisation. You will be responsible for all aspects of your centre's performance and you'll have the autonomy and resource to manage your centre as if it were your own business.

You will lead a small team, handle customer interactions, give tours to prospective clients, upsell to existing customers and ensure service excellence so every customer becomes a brand ambassador for you, your team and IWG.