Customer Services Manager: Center Lead & Growth Driver

Iwg Plc; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

IWG Plc in Melbourne is seeking a Customer Services Manager to lead a busy centre, ensuring smooth daily operations and exceptional customer experiences. You will manage everything on site, solve problems, and drive upsell opportunities while keeping the team motivated and focused on delivering world-class service.

You will engage with customers, give tours to prospective clients, and uphold IWG’s commitment to quality and carbon-conscious workspaces.

Qualifications

• Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team.
• You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus.
• What matters most is passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG Plc in Melbourne is seeking a Customer Services Manager to lead a busy centre, ensuring smooth daily operations and exceptional customer experiences. You will manage everything on site, solve problems, and drive upsell opportunities while keeping the team motivated and focused on delivering world-class service.

You will engage with customers, give tours to prospective clients, and uphold IWG’s commitment to quality and carbon-conscious workspaces.