Center Manager — Customer Experience & Growth

Regus; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

IWG in Melbourne is seeking a Customer Services Manager to lead our centre and drive performance. You’ll own the on-site operations, deliver top-tier service, upsell offerings, and host tours for prospective clients. A hands-on leader who can motivate a small team and resolve issues with speed will thrive in this role.

You’ll oversee daily workflows, maintain a high standard of customer care, and ensure the workspace supports the company’s growth and brand promise.

Job description

IWG in Melbourne is seeking a Customer Services Manager to lead our centre and drive performance. You’ll own the on-site operations, deliver top-tier service, upsell offerings, and host tours for prospective clients. A hands-on leader who can motivate a small team and resolve issues with speed will thrive in this role.

You’ll oversee daily workflows, maintain a high standard of customer care, and ensure the workspace supports the company’s growth and brand promise.