Customer Experience Center Manager - Own Your Centre

IWG; Brisbane; On-site; AUD 65,000 - 95,000; Full time

Job summary

IWG is seeking a Centre Manager to own and drive performance at our Brisbane centre. You will oversee all on-site operations, lead a small team, and maintain a strong focus on delivering exceptional customer experiences.

Tours for prospects, upselling to customers, and solving problems are daily responsibilities in a fast-paced, service-driven environment. You will be expected to motivate the team, maintain high standards, and ensure the space reflects IWG’s values while achieving growth

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre or high customer-focus site such as a store or restaurant is a plus.
• Right mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage everything on site and drive centre performance.
• Rise to challenges and solve problems on the ground.
• Give tours to prospective customers to showcase the space and services.
• Upsell to existing customers to grow revenue and engagement.
• Ensure customers receive world-class service and become ambassadors for the centre.

Skills

Sales targets

Team leadership

Customer focus

Ownership mindset

Resilience

Job description

IWG is seeking a Centre Manager to own and drive performance at our Brisbane centre. You will oversee all on-site operations, lead a small team, and maintain a strong focus on delivering exceptional customer experiences.

Tours for prospects, upselling to customers, and solving problems are daily responsibilities in a fast-paced, service-driven environment. You will be expected to motivate the team, maintain high standards, and ensure the space reflects IWG’s values while achieving growth