Centre Manager, Customer Experience & Growth

Spaces. offices | co-working | meeting rooms.; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Spaces. Brisbane is seeking a Customer Services Manager to lead our centre’s performance with autonomy and resources to run it like your own business.

You’ll oversee all on-site activities, drive customer satisfaction, upsell services to guests, and deliver world-class experiences that convert visitors into brand ambassadors for Spaces.

You’ll thrive on a fast-paced environment, embrace problem solving, and mentor a small team focused on service excellence and measurable outcomes.

Qualifications

• Passion for delivering exceptional customer experiences and representing the brand values.
• Strong drive to meet and exceed performance targets and deliver results.
• Resilience to navigate a fast-paced environment and handle challenges calmly.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Skills

Passion

Drive

Resilience

Job description

Spaces. Brisbane is seeking a Customer Services Manager to lead our centre’s performance with autonomy and resources to run it like your own business.

You’ll oversee all on-site activities, drive customer satisfaction, upsell services to guests, and deliver world-class experiences that convert visitors into brand ambassadors for Spaces.

You’ll thrive on a fast-paced environment, embrace problem solving, and mentor a small team focused on service excellence and measurable outcomes.