Customer Experience Manager - Auto & RV Services

Tourism Holdings Pty; Western Australia; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + Super + Allowance

Free motorhome holidays

Ongoing training and development

Job summary

Tourism Holdings Pty in Western Australia seeks a Customer Service Manager to lead a Guest Service team and oversee daily branch operations. The role focuses on delivering outstanding customer experiences while driving profitability and growth across the network.

You will drive sales, guide staff development, and ensure safety standards are met, all within a fun, customer‑first culture that values people and service excellence.

Qualifications

• Proven success as a Customer Service Manager in automotive or RV dealership settings.
• Strong customer-first mindset and focus on satisfaction.
• Solid financial acumen with goal-driven results.
• Outstanding leadership and team development skills.
• Excellent interpersonal, negotiation and conflict resolution abilities.
• Diploma or certificate in business, frontline management, or tourism is preferred.

Responsibilities

• Lead, mentor, and motivate a high-performing Guest Service team to deliver exceptional experiences.
• Oversee daily branch administration, vehicle handling, and ensure smooth operations.
• Develop and implement financial strategies to boost profitability while maintaining customer satisfaction.
• Drive sales, hit branch targets, and proactively expand market share.
• Champion growth strategies with the Senior Manager for customer and business benefit.
• Ensure compliance with health and safety policies.
• Resolve customer challenges promptly and professionally.

Skills

Customer service leadership

Financial acumen

People management

Negotiation

Conflict resolution

Education

Diploma or certificate in business or tourism

Job description

Tourism Holdings Pty in Western Australia seeks a Customer Service Manager to lead a Guest Service team and oversee daily branch operations. The role focuses on delivering outstanding customer experiences while driving profitability and growth across the network.

You will drive sales, guide staff development, and ensure safety standards are met, all within a fun, customer‑first culture that values people and service excellence.