Customer Experience Associate - On-site (6-Week Contract)

Great People; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

6-week contract

Office-based role in Caringbah

Full-time hours, Monday to Friday

Job summary

Great People is recruiting a Customer Service Officer in Caringbah for a 6-week contract. The role involves making and receiving customer calls to understand and capture dealership experiences across sales and post-sales journeys.

You will handle inbound and outbound calls, gather feedback, ask the right questions, build rapport, and escalate concerns when needed. This is an office-based, full-time hours, on-site role.

Qualifications

• Has excellent verbal communication and active listening skills.
• Is confident speaking with customers over the phone.
• Has previous customer service, call centre or automotive experience.

Responsibilities

• Handling inbound and outbound customer calls.
• Contacting customers to discuss their experience with the dealership.
• Gathering feedback throughout the sales and post-sales processes.
• Asking customers relevant questions about their experience and capturing their feedback accurately.
• Building positive rapport with customers and creating a professional customer experience.
• Recording customer feedback and information accurately.
• Identifying customer concerns and escalating them where appropriate.
• Following established processes and maintaining a high level of professionalism.
• Working closely with internal teams to ensure customer feedback is communicated effectively.

Skills

Verbal communication

Active listening

Customer service experience

Telephone etiquette

Job description

Great People is recruiting a Customer Service Officer in Caringbah for a 6-week contract. The role involves making and receiving customer calls to understand and capture dealership experiences across sales and post-sales journeys.

You will handle inbound and outbound calls, gather feedback, ask the right questions, build rapport, and escalate concerns when needed. This is an office-based, full-time hours, on-site role.