Hybrid Customer Care & Admin Specialist (6-Month Contract)

Peoplebank; Adelaide; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

6-month contract with extension

Adelaide or Melbourne location

Salary package $70,000 + super

Job summary

Peoplebank is seeking a Customer Care Support Officer for a large banking organisation on an initial 6-month contract with a strong likelihood of extension. The role is based in Australia with hybrid working arrangements and will support multiple teams through high-volume administrative processing and customer correspondence.

The successful candidate will have solid administration experience, excellent attention to detail, and strong communication skills, with proficiency in Microsoft Office

Qualifications

• Previous administration, customer service, operations support or office-based experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to follow established processes.
• Comfortable working with repetitive, process-driven tasks.
• Self-starter who can quickly pick up routine work and manage their workload independently.
• Strong organisational and time management skills.
• Proficient with Microsoft Office, particularly Outlook.

Responsibilities

• Manage and triage shared mailboxes, responding to enquiries and actioning requests in line with established procedures.
• Process letters, template-based communications, invoices and account closures.
• Assist with high-volume administrative processing and backlog reduction activities.
• Update systems and maintain accurate records.
• Escalate unusual or complex cases when required.
• Ensure work is completed accurately and within agreed service timeframes.
• Support multiple teams with a range of operational and administrative activities.

Skills

Administration

Customer service

Operations support

Outlook

Attention to detail

Time management

Tools

Microsoft Office

Job description

Peoplebank is seeking a Customer Care Support Officer for a large banking organisation on an initial 6-month contract with a strong likelihood of extension. The role is based in Australia with hybrid working arrangements and will support multiple teams through high-volume administrative processing and customer correspondence.

The successful candidate will have solid administration experience, excellent attention to detail, and strong communication skills, with proficiency in Microsoft Office