Onsite Automotive Customer Experience Specialist

BYD; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

BYD Australia is expanding its NSW Sydney office and seeks a Customer Experience Representative to be the first point of contact for customers, resolving inquiries and ensuring a smooth, positive experience at every interaction.

You will respond to inquiries, resolve issues, and work from our Sydney onsite office five days a week, maintaining professionalism and care in every interaction.

Qualifications

• More than 1 year experience in a similar role in the call center environment and/or in a customer-facing role within automotive, luxury retail, hospitality industries.
• Passionate about delivering exceptional customer service with ‘Customer-first and ‘Can Do’ attitude.
• Strong learning ability, and communication skills.

Responsibilities

• Handle customer inquiries, complaints, feedback & suggestions, and commendations received via phone, online chat-box, website message box, emails, social media, owner’s APP, etc. with professionalism and efficiency.
• Create tickets and handle tickets assigned and ensure closed-loop processing until the case is closed. Carry out cross-function collaboration towards a solution.
• Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.
• Pay attention to customer needs and elevate their concerns to relevant departments for follow-up.
• Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

MS Office

Dealership experience

Tools

MS Word

Excel

PowerPoint

Teams

SharePoint

Outlook

Job description

BYD Australia is expanding its NSW Sydney office and seeks a Customer Experience Representative to be the first point of contact for customers, resolving inquiries and ensuring a smooth, positive experience at every interaction.

You will respond to inquiries, resolve issues, and work from our Sydney onsite office five days a week, maintaining professionalism and care in every interaction.