Customer Experience Pro - Automotive (Sydney) Onsite

BYD Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

BYD Australia Pty Ltd in Sydney is seeking a Customer Experience Representative to be the first point of contact for customers, respond to inquiries, resolve issues, and uphold a positive brand experience. The role is based in NSW Sydney Office and requires five days onsite.

The position involves handling inquiries across multiple channels, creating and tracking tickets, and collaborating with cross-functional teams to ensure complete, accurate documentation and high-quality service.

Qualifications

• 1+ year experience in a call center or customer-facing role, preferably in automotive.
• Customer-first attitude with proactive problem-solving.
• Strong communication and time-management skills.
• Full working rights with no visa restrictions.

Responsibilities

• Handle customer inquiries, complaints, feedback & suggestions via phone, chat, email, and social channels with professionalism.
• Create and manage tickets; ensure closed-loop resolution and cross-functional collaboration.
• Establish good relationships and provide high-quality service to improve customer satisfaction.
• Document interactions accurately and escalate issues as needed to relevant departments.
• Protect customer information and adhere to privacy and security standards.

Skills

Customer service

Communication

Problem-solving

Time management

Team player

Adaptability

Tools

MS Word

MS Excel

PowerPoint

MS Teams

SharePoint

Outlook

Job description

BYD Australia Pty Ltd in Sydney is seeking a Customer Experience Representative to be the first point of contact for customers, respond to inquiries, resolve issues, and uphold a positive brand experience. The role is based in NSW Sydney Office and requires five days onsite.

The position involves handling inquiries across multiple channels, creating and tracking tickets, and collaborating with cross-functional teams to ensure complete, accurate documentation and high-quality service.