Sydney Onsite Customer Experience Pro

Ev Dealer Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

BYD Australia is seeking a Customer Experience Representative based in NSW Sydney to be the first point of contact for customers, handling inquiries and resolving issues to uphold a positive brand experience.

This full-time, onsite role requires at least 1 year in customer-facing roles, strong communication, and the ability to work independently as well as in a team; MS Office proficiency and a customer-first mindset are essential.

Qualifications

• Minimum 1 year in a customer-facing role, preferably in automotive or luxury retail.
• Demonstrates a customer-first attitude and proactive problem solving.
• Strong communication and interpersonal skills.

Responsibilities

• Handle customer inquiries, complaints, feedback and suggestions with professionalism.
• Create and manage tickets, ensuring timely resolution and closed-loop processing.
• Provide accurate information and escalate where needed while maintaining confidentiality.
• Build rapport with customers across phone, chat, and email channels.
• Collaborate with internal teams to resolve issues and improve service quality.

Skills

Customer service

Communication

Time management

Multitasking

Independent worker

Team player

MS Office

Tools

MS Word

Excel

PowerPoint

Teams

SharePoint

Outlook

Job description

BYD Australia is seeking a Customer Experience Representative based in NSW Sydney to be the first point of contact for customers, handling inquiries and resolving issues to uphold a positive brand experience.

This full-time, onsite role requires at least 1 year in customer-facing roles, strong communication, and the ability to work independently as well as in a team; MS Office proficiency and a customer-first mindset are essential.