Customer Service Officer

Great People; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

6-week contract

Office-based role in Caringbah

Full-time hours, Monday to Friday

Job summary

Great People is recruiting a Customer Service Officer in Caringbah for a 6-week contract. The role involves making and receiving customer calls to understand and capture dealership experiences across sales and post-sales journeys.

You will handle inbound and outbound calls, gather feedback, ask the right questions, build rapport, and escalate concerns when needed. This is an office-based, full-time hours, on-site role.

Qualifications

• Has excellent verbal communication and active listening skills.
• Is confident speaking with customers over the phone.
• Has previous customer service, call centre or automotive experience.

Responsibilities

• Handling inbound and outbound customer calls.
• Contacting customers to discuss their experience with the dealership.
• Gathering feedback throughout the sales and post-sales processes.
• Asking customers relevant questions about their experience and capturing their feedback accurately.
• Building positive rapport with customers and creating a professional customer experience.
• Recording customer feedback and information accurately.
• Identifying customer concerns and escalating them where appropriate.
• Following established processes and maintaining a high level of professionalism.
• Working closely with internal teams to ensure customer feedback is communicated effectively.

Skills

Verbal communication

Active listening

Customer service experience

Telephone etiquette

Job description

The national headquarters of a global automotive brand is currently recruiting for a Customer Service Officer role in Caringbah for a 6 week contract.

In this role, you will be responsible for making and receiving customer calls to understand and capture their experience with dealerships throughout the sales and post-sales journey.

Your day-to-day responsibilities will include:

Handling inbound and outbound customer calls;

Contacting customers to discuss their experience with the dealership;

Gathering feedback throughout the sales and post-sales processes;

Asking customers relevant questions about their experience and capturing their feedback accurately;

Building positive rapport with customers and creating a professional customer experience;

Recording customer feedback and information accurately;

Identifying customer concerns and escalating them where appropriate;

Following established processes and maintaining a high level of professionalism;

Working closely with internal teams to ensure customer feedback is communicated effectively.

About the Role

The national headquarters of a global automotive brand is currently recruiting for a Customer Service Officer role in Caringbah for a 6 week contract.

In this role, you will be responsible for making and receiving customer calls to understand and capture their experience with dealerships throughout the sales and post-sales journey.

Your day-to-day responsibilities will include:

• Handling inbound and outbound customer calls;
• Contacting customers to discuss their experience with the dealership;
• Gathering feedback throughout the sales and post-sales processes;
• Asking customers relevant questions about their experience and capturing their feedback accurately;
• Building positive rapport with customers and creating a professional customer experience;
• Recording customer feedback and information accurately;
• Identifying customer concerns and escalating them where appropriate;
• Following established processes and maintaining a high level of professionalism;
• Working closely with internal teams to ensure customer feedback is communicated effectively.

About You

• Has excellent verbal communication and active listening skills;
• Is confident and comfortable speaking with customers over the phone;
• Has a friendly, professional and approachable manner;
• Can build rapport quickly and ask the right questions;
• Is organised, reliable and able to manage a high volume of calls;
• Has strong attention to detail;
• Is comfortable working in a busy, office-based environment;
• Has previous customer service, call centre or automotive experience.

What We Offer

• 6-week contract;
• Full time hours, Monday to Friday;
• Office-based role in Caringbah;
• Opportunity to gain valuable experience within the automotive/customer experience sector;
• Friendly and supportive working environment.

Important Information

This is a fully office-based position and is not suitable for remote or work-from-home arrangements.

The office is not located close to public transport, so access to your own reliable transport is essential.

If you're a confident communicator who enjoys talking to people and helping businesses better understand their customers, we'd love to hear from you.