First-Contact Customer Care Agent (Full-Time)

SA Water; South Australia; On-site; AUD 52,000 - 68,000; Full time

Job summary

A government-owned water utility in South Australia seeks a Customer Care Centre Officer to be the first point of contact for customer inquiries via multiple channels. You will promote the utility's initiatives and resolve customer queries, ensuring high-quality service. The ideal candidate should excel in communication and thrive in a fast-paced setting. Strong attention to detail and a proactive mindset are essential. This is a full-time entry-level role offering an opportunity to make a meaningful impact in the community.

Qualifications

• Confident and empathetic communicator with a passion for helping others.
• Ability to work well under pressure while maintaining quality service.
• Experience in fast-paced environments is required.

Responsibilities

• Deliver high-quality service by resolving customer enquiries at first contact.
• Escalate complex issues while maintaining ownership of the customer experience.
• Promote and educate customers on SA Water initiatives.

Skills

Customer service focus

Verbal communication

Written communication

Attention to detail

Problem-solving skills

Tools

Desktop applications

Databases

Job description

A government-owned water utility in South Australia seeks a Customer Care Centre Officer to be the first point of contact for customer inquiries via multiple channels. You will promote the utility's initiatives and resolve customer queries, ensuring high-quality service. The ideal candidate should excel in communication and thrive in a fast-paced setting. Strong attention to detail and a proactive mindset are essential. This is a full-time entry-level role offering an opportunity to make a meaningful impact in the community.