Customer-Centric Branch Leader — Retail Banking & Growth

NAB; Western Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Banking discounts

Salary packaging

Reward and recognition

Health and wellbeing

Leave options

Job summary

NAB is seeking a Branch Manager to lead our retail team in Australia. You will drive branch performance, coach your team, and deliver exceptional customer experiences aligned to our customer-centric ambitions. You’ll partner with the wider retail division to achieve growth and ensure operational excellence and compliance daily.

All new Branch Managers receive tailored onboarding and enjoy a competitive base salary and clear career progression within NAB’s inclusive culture.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively your team.
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.
• An appreciation for the inclusion and diversity of our customers and colleagues.

Responsibilities

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

Skills

Retail banking

Leadership

Customer-centric

Coaching

Attention to detail

Inclusion & diversity

Job description

NAB is seeking a Branch Manager to lead our retail team in Australia. You will drive branch performance, coach your team, and deliver exceptional customer experiences aligned to our customer-centric ambitions. You’ll partner with the wider retail division to achieve growth and ensure operational excellence and compliance daily.

All new Branch Managers receive tailored onboarding and enjoy a competitive base salary and clear career progression within NAB’s inclusive culture.