Branch Manager - Baldivis

NAB; Baldivis; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Base salary

Career growth opportunities

Job summary

NAB is seeking a Branch Manager to lead our retail team in Western Australia, driving branch performance, coaching staff, and delivering outstanding customer service. You will champion customer-centricity, coach a high-performing team, and identify cross-sale opportunities to meet business goals.

As a Branch Manager, you will partner with the wider retail division, enhance the customer experience, and manage performance to sustain growth and service excellence in a dynamic banking environment.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking and a passion for delivering an exceptional customer experience.
• Ability to influence, coach, and collaborate with your team.

Responsibilities

• Work quickly and with purpose for customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; ensuring your team delivers this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Retail banking management

Leadership

Customer-centric

Coaching

Communication

Job description

Our people are customer obsessed. They work in close partnership to prioritise customers needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail team contributing to key business priorities and continuously improving how we serve our customers.

You’ll make an impact each day by:

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that's fairer, more accessible, and designed with who they are in mind. That's why we've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.