Branch Manager - Baldivis

National Australia Bank; Baldivis; On-site; AUD 120,000 - 180,000; Full time

Job summary

National Australia Bank seeks a Branch Manager in Western Australia to lead a retail team, drive branch performance, and deliver outstanding customer experiences. You will coach staff, shape sales activity, and partner with the broader retail division to meet strategic goals.

The role emphasizes customer-centric leadership, operational excellence, and a commitment to inclusion and diversity, with NAB’s onboarding and development programs designed to set you up for success.

Qualifications

• Customer-centric thinking as a core approach to service
• Ability to influence, coach and lead a team
• Demonstrated leadership in retail banking or similar
• Attention to detail to ensure accurate and efficient transactions
• Commitment to inclusion and diversity in the workplace

Responsibilities

• Oversee overall branch performance through coaching, mentoring, leadership and direction
• Drive sales activity including cross-sell opportunities to meet business objectives
• Deliver a brilliant, consistent, and engaging customer experience
• Manage branch operations and relationships within the wider retail division

Skills

Customer-centric thinking

Influence & coaching

Leadership

Attention to detail

Diversity & inclusion

Job description

Our people are customer obsessed. They work in close partnership to prioritise customers needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail teamcontributingto keybusiness prioritiesandcontinuously improvinghow we serve our customers.

You’ll make an impact each day by:

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, and designed with who they are in mind.That'swhywe'vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.