Customer-Centric Branch Leader - Retail Banking

National Australia Bank; Baldivis; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Zusammenfassung

National Australia Bank seeks a Branch Manager in Western Australia to lead a retail team, drive branch performance, and deliver outstanding customer experiences. You will coach staff, shape sales activity, and partner with the broader retail division to meet strategic goals.

The role emphasizes customer-centric leadership, operational excellence, and a commitment to inclusion and diversity, with NAB’s onboarding and development programs designed to set you up for success.

Qualifikationen

• Customer-centric thinking as a core approach to service
• Ability to influence, coach and lead a team
• Demonstrated leadership in retail banking or similar
• Attention to detail to ensure accurate and efficient transactions
• Commitment to inclusion and diversity in the workplace

Aufgaben

• Oversee overall branch performance through coaching, mentoring, leadership and direction
• Drive sales activity including cross-sell opportunities to meet business objectives
• Deliver a brilliant, consistent, and engaging customer experience
• Manage branch operations and relationships within the wider retail division

Kenntnisse

Customer-centric thinking

Influence & coaching

Leadership

Attention to detail

Diversity & inclusion

Jobbeschreibung

National Australia Bank seeks a Branch Manager in Western Australia to lead a retail team, drive branch performance, and deliver outstanding customer experiences. You will coach staff, shape sales activity, and partner with the broader retail division to meet strategic goals.

The role emphasizes customer-centric leadership, operational excellence, and a commitment to inclusion and diversity, with NAB’s onboarding and development programs designed to set you up for success.