Branch Manager - Booragoon

National Australia Bank; Perth; On-site; AUD 120,000 - 150,000; Full time

Job summary

National Australia Bank in Perth is seeking a Branch Manager to lead our retail team and deliver outstanding customer service. You will drive branch performance, coach staff, and ensure a seamless banking experience for customers across all touchpoints.

You will oversee day-to-day operations, identify cross-sale opportunities, and uphold NAB's commitment to inclusion and the diversity of customers and colleagues. This role emphasizes hands-on leadership and exceptional service delivery.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively your team.
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.
• An appreciation for the inclusion and diversity of our customers and colleagues.

Responsibilities

• Work quickly and with purpose for our customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Retail leadership

Coaching

Customer-centric

Sales leadership

Job description

Our people are customer obsessed. They work in close partnership to prioritise customers needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail teamcontributingto keybusiness priorities andcontinuously improvinghow we serve our customers.

You’ll make an impact each day by:

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.