Customer-First Branch Manager | Lead & Grow Team

NAB; Baldivis; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Base salary

Career growth opportunities

Job summary

NAB is seeking a Branch Manager to lead our retail team in Western Australia, driving branch performance, coaching staff, and delivering outstanding customer service. You will champion customer-centricity, coach a high-performing team, and identify cross-sale opportunities to meet business goals.

As a Branch Manager, you will partner with the wider retail division, enhance the customer experience, and manage performance to sustain growth and service excellence in a dynamic banking environment.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking and a passion for delivering an exceptional customer experience.
• Ability to influence, coach, and collaborate with your team.

Responsibilities

• Work quickly and with purpose for customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; ensuring your team delivers this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Retail banking management

Leadership

Customer-centric

Coaching

Communication

Job description

NAB is seeking a Branch Manager to lead our retail team in Western Australia, driving branch performance, coaching staff, and delivering outstanding customer service. You will champion customer-centricity, coach a high-performing team, and identify cross-sale opportunities to meet business goals.

As a Branch Manager, you will partner with the wider retail division, enhance the customer experience, and manage performance to sustain growth and service excellence in a dynamic banking environment.