Branch Manager: Customer-First Banking Leader

National Australia Bank; Perth; On-site; AUD 120,000 - 150,000; Full time

Job summary

National Australia Bank in Perth is seeking a Branch Manager to lead our retail team and deliver outstanding customer service. You will drive branch performance, coach staff, and ensure a seamless banking experience for customers across all touchpoints.

You will oversee day-to-day operations, identify cross-sale opportunities, and uphold NAB's commitment to inclusion and the diversity of customers and colleagues. This role emphasizes hands-on leadership and exceptional service delivery.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively your team.
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.
• An appreciation for the inclusion and diversity of our customers and colleagues.

Responsibilities

• Work quickly and with purpose for our customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Retail leadership

Coaching

Customer-centric

Sales leadership

Job description

National Australia Bank in Perth is seeking a Branch Manager to lead our retail team and deliver outstanding customer service. You will drive branch performance, coach staff, and ensure a seamless banking experience for customers across all touchpoints.

You will oversee day-to-day operations, identify cross-sale opportunities, and uphold NAB's commitment to inclusion and the diversity of customers and colleagues. This role emphasizes hands-on leadership and exceptional service delivery.