Customer-Centric Branch Manager: Lead, Grow & Delight

National Australia Bank Ltd.

Western Australia

Hybrid

AUD 90,000 - 130,000

Full time

4 days ago

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Job summary

National Australia Bank Ltd. is seeking an experienced Branch Manager in Western Australia to lead a NAB branch, driving customer-centric service and strong sales performance. You will coach a team, shape branch strategy, and deliver an outstanding customer experience daily.

As a branch leader, you will ensure efficient operations, develop talent, and uphold NAB’s standards of inclusion and service quality, while contributing to the broader retail division goals.

Qualifications

Customer-centric thinking.
Ability to influence, coach, and work collaboratively your team.
An appreciation for the inclusion and diversity of customers and colleagues.

Responsibilities

Work quickly and with purpose for our customers, putting them at the centre of everything you do
Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
Manage performance & strategic development of the branch and its relationship with the wider retail division

Skills

Customer-centric thinking

Influence and coaching

Team collaboration

Attention to detail

Diversity and inclusion

Job description

As a branch leader, you will ensure efficient operations, develop talent, and uphold NAB’s standards of inclusion and service quality, while contributing to the broader retail division goals.

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