Branch Manager - Success

NAB; Western Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Banking discounts

Salary packaging

Reward and recognition

Health and wellbeing

Leave options

Job summary

NAB is seeking a Branch Manager to lead our retail team in Australia. You will drive branch performance, coach your team, and deliver exceptional customer experiences aligned to our customer-centric ambitions. You’ll partner with the wider retail division to achieve growth and ensure operational excellence and compliance daily.

All new Branch Managers receive tailored onboarding and enjoy a competitive base salary and clear career progression within NAB’s inclusive culture.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively your team.
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.
• An appreciation for the inclusion and diversity of our customers and colleagues.

Responsibilities

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

Skills

Retail banking

Leadership

Customer-centric

Coaching

Attention to detail

Inclusion & diversity

Job description

Our people are customer obsessed. They work in close partnership to prioritise customers needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail teamcontributingto keybusiness priorities andcontinuously improvinghow we serve our customers.

You’ll make an impact each day by:

Work quickly and with purpose for our customers, putting them at the centre of everything you do

Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction

Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities

Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time

Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

Proven experience in retail banking management or leadership roles is essential

Customer-centric thinking

Ability to influence, coach, and work collaboratively your team

A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile

A keen eye for detail that ensures transactions are completed efficiently and accurately

An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Perks and benefits

• Banking and financial services discounts
• Salary packaging
• Reward and recognition
• Health and wellbeing
• Leave options