Customer Service & Admin Coordinator – Long-Term Role

Simplerecruit; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Parking on site

Permanent full-time position

Family-run business

Long-term career opportunity

Job summary

Simplerecruit is partnering with a family-run plumbing business in Melbourne to recruit a Customer Service & Administration Coordinator. You will be the main contact for customers and provide essential admin support across the office, in a fast-paced environment.

We are seeking someone confident on the phone, well-organised, reliable, and capable of multitasking. This permanent full-time role offers a friendly team and opportunities for growth, with parking on site at the Oakleigh location.

Qualifications

• Experience in customer service and/or administration.
• Confident on the telephone and professional when dealing with customers.
• Organised with excellent attention to detail and ability to multitask.
• Comfortable working across different computer systems and software.
• Reliable team player with a proactive approach and long-term focus.

Responsibilities

• Answer incoming calls with friendly, professional service.
• Speak with customers and assist with enquiries.
• Manage emails and general customer correspondence.
• Perform a variety of office administration tasks.
• Update information across multiple computer systems.
• Support the team with day-to-day office requirements.
• Prioritise competing tasks in a busy environment.
• Ensure customers receive the high level of service the business is known for.

Skills

Customer service

Administration

Phone confidence

Organised

Attention to detail

Multitasking

Team player

Proactive

Job description

Simplerecruit is partnering with a family-run plumbing business in Melbourne to recruit a Customer Service & Administration Coordinator. You will be the main contact for customers and provide essential admin support across the office, in a fast-paced environment.

We are seeking someone confident on the phone, well-organised, reliable, and capable of multitasking. This permanent full-time role offers a friendly team and opportunities for growth, with parking on site at the Oakleigh location.