Customer-Facing Scheduling & Admin Coordinator

Premier Rug Cleaning; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Training provided

Long-term employment opportunity

Growing business

Job summary

Premier Cleaning & Rug Services is seeking an Administration & Scheduling Coordinator to support daily operations. You will be the first point of contact for customer enquiries, convert them into bookings, schedule services, and liaise with technicians and customers to ensure smooth job flow from booking to completion.

You will manage calls and emails, update records in internal systems, and help with invoicing and general admin tasks.

Qualifications

• Experience in administration, scheduling, or customer-facing roles.
• Confident on the phone and with written communication.
• Sales experience or strong customer service background.
• Experience using booking systems, CRMs, or job management software.

Responsibilities

• Answer and manage calls, emails, and enquiries.
• Provide quotes and convert enquiries into bookings.
• Schedule and coordinate cleaning, rug services, pickups, deliveries, and pest control.
• Maintain daily/weekly job schedules for efficient routing and service delivery.
• Liaise with technicians, drivers, and customers to coordinate timing.

Skills

Administration

Scheduling

Customer service

Sales experience

Tools

Booking systems

CRM software

Job management software

Job description

Premier Cleaning & Rug Services is seeking an Administration & Scheduling Coordinator to support daily operations. You will be the first point of contact for customer enquiries, convert them into bookings, schedule services, and liaise with technicians and customers to ensure smooth job flow from booking to completion.

You will manage calls and emails, update records in internal systems, and help with invoicing and general admin tasks.