Care Coordinator: Scheduling & Client Experience

Nimbus Health; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness Program

Gym discounts

Employee Assistance Program

Social events

Job summary

Nimbus Health is seeking a Care Coordinator to join our Melbourne head office on a permanent full-time basis. You will support the Care Coordination and clinical teams, handling scheduling, records and client communications to ensure smooth daily operations and high levels of service.

The role suits candidates with call centre, office administration or medical administration experience and a proactive approach to supporting clients to receive timely care at home.

Qualifications

• Excellent communication and interpersonal skills are essential for coordinating with clients, families and care providers.
• Proficiency with scheduling and data-management software to maintain accurate records.
• Strong organisational and time-management skills to manage a full client schedule.
• Commitment to ongoing professional development and learning.
• Positive, client-focused attitude to improve wellbeing and outcomes.

Responsibilities

• Schedule client appointments and optimise resource allocation.
• Monitor appointment availability and adjust to meet demand.
• Handle incoming calls and emails, liaising between clients, care providers and clinical staff.
• Maintain accurate records and documentation to support operations and decision-making.
• Collaborate with clinical staff to ensure transparency of client information.
• Address scheduling conflicts promptly and effectively.

Skills

Communication skills

Interpersonal skills

Scheduling proficiency

Data management

Time management

Job description

Nimbus Health is seeking a Care Coordinator to join our Melbourne head office on a permanent full-time basis. You will support the Care Coordination and clinical teams, handling scheduling, records and client communications to ensure smooth daily operations and high levels of service.

The role suits candidates with call centre, office administration or medical administration experience and a proactive approach to supporting clients to receive timely care at home.